FAQs
You’ve got questions,
we’ve got answers.

The Basics
Cleaning your cup
Sterilise your cup
You can do this by using a special menstrual cup steriliser or simply boiling your cup in a pan of water for 5 minutes. Make sure it doesn’t touch the bottom of the pan. Placing your cup inside a whisk will prevent this. Allow your cup to fully cool down before insertion.
Cleanse your cup
Throughout your period wash your cup with a mild, fragrance-free soap and warm water before being reinserted. Rinsing first with cold water before washing with soap and warm water can help prevent stains and odour from forming. Ensure the cup suction holes are always clean and open.
Storage
In between uses store the cup in the breathable cotton bag provided and always wash and sterilise it before your next cycle. Do not store in an airtight container.
Can I use the toilet with a cup in?
How long can I wear a cup?
It can be worn for up to a maximum of 12 hours at a time before it needs cleaning. We recommend emptying it at least every morning and night.
Can teenagers use a cup?
How do I change my cup in a public bathroom?
Can I use a menstrual cup if I have endometriosis?
Can I use a menstrual cup after giving birth?
What size cup is best for postpartum?
Beginners Guide
I’ve never used a cup before, where do I start?
It's natural to wonder how am I going to be able to use a menstrual cup?! They can seem daunting to use as they can require some practise. You should know it's not required that you’ve used tampons before using a cup. Menstrual cups look larger and more intimidating than tampons, but they are only slightly larger to insert once you fold them. To insert a cup easily you want to have relaxed muscles- being tense can make insertion difficult. When inserting your cup, start by taking deep breaths. It is best to try it when you’re not in a rush. While you are learning it’s also a good idea to practise using and emptying the cup in the shower.
When inserting your cup there are many folds you can try. A simple fold for beginners is the punch-down fold which creates a narrow tip and provides a knob to press on to encourage opening. To use the punch-down fold, place your index finger on top of the rim and press inwards to collapse the rim towards the base of the cup, forming a triangle. Now you're ready to gently insert it toward your tailbone. You can also try different angles of insertion to find what works best. Once the cup is fully inside, press around the cup to remove any gaps or folds.
Unlike tampons, you can do a “trial run” while not on your period to get a feel for inserting and removing your cup without any mess. This is a great time to try out different positions to find what's most comfortable for you, squatting, standing, lying down, or one foot up on the toilet. While not on your period, use a drop of water-based lubricant on the rim to help with smooth insertion. When you are just starting out using menstrual cups, it is a great idea to wear some backup, such as an organic liner or pad for your peace of mind.
Can my cup get lost?
Why is my cup leaking?
I’m struggling to get my cup in!
I can't get my cup out! What can I do?
Can I sleep with my menstrual cup in?
Can you swim with a menstrual cup?
Product Information
Is there a risk of TSS from using a menstrual cup?
Are the silicone and dye in the cup safe?
Is the cup organic?
Where are your products made?
How long will my menstrual cup last?
Sizing

Choosing the right size cup for you will depend on your flow amount and life stage.
Our extra small cup is ideal for a light flow. It's a great choice if you change pads/tampons every 8 hours. It is recommended for teenagers or petite builds.
Our small cup is ideal for a medium to heavy flow. This is the common size for a lot of women. It is recommended for women under 30 or who have not given birth.
Our large cup is ideal for a heavy flow. This is for those who need to change pads/tampons often. It is recommended for women over 30 or who have given birth.
How to measure your cervix

Why is it handy to know your cervix height? Knowing the position of your cervix helps to find the right menstrual cup for you. Your cervix actually moves during your cycle, for the most accurate results, we recommend checking it during the first few days of your period.
Let's go! Wash your hands and grab a ruler.
Insert a finger into your vagina and feel for your cervix. It feels like the tip of your nose, soft with a small hole in the middle.
Take note of how far your finger goes, then remove and measure it against a ruler.
High cervix - 55mm or higher
Average cervix - 45-55mm
Low cervix - 44mm or lower
You now know your cervix height!